Refund policy

 

Thank you for choosing Lutum Artem for your unique clay earring selections. Our commitment to providing exceptional, one-of-a-kind pieces drives our return policy, which is outlined below for your reference.

1. Unique Creations, Unmatched Quality

Each clay earring we offer is meticulously handcrafted to reflect the highest standards of artistry and craftsmanship. The uniqueness of each piece ensures that you possess a truly exceptional accessory.

2. Our Return Policy

We take immense pride in the quality and individuality of our clay earrings. As such, we are unable to accept returns or exchanges except in cases where the item has been damaged during shipment.

3. Damaged During Shipment

Should you receive a damaged clay earring due to shipment-related issues, please contact us within 24 hours of receiving your order. We will work diligently to rectify the situation by providing a convenient solution.

4. Reporting Damage

When reporting damage, kindly provide clear photographs of the damaged item and packaging. This information will assist us in understanding the issue and ensuring a prompt resolution.

5. Not Eligible for Returns

Due to the nature of our products, we do not accept returns or exchanges for reasons beyond shipping damage. We encourage you to thoroughly review product details and images before making a purchase.

6. Commitment to Excellence

Our primary focus is your satisfaction and the delivery of exquisite clay earrings that meet or surpass your expectations. By adhering to our return policy, we maintain our dedication to providing you with the highest quality and unique pieces.

7. Shipment Tracking and Lead Time

We aim to process and ship orders between 3 (three) and 14 (fourteen) days of order placement.We provide shipment tracking information so you can follow your package's progress. While we are diligent in ensuring swift processing, please understand that lead times can be influenced by various factors, including shipping carriers, customs, and destination conditions.

8. Contact Us

For any inquiries related to our return policy or assistance with a damaged shipment, please contact our customer support team at contact@lutumartem.com. We are here to address your concerns and provide you with the best possible resolution.

We appreciate your understanding of our return policy, which is designed to uphold the integrity of our distinctive creations. Your trust in our products and processes is invaluable to us, and we look forward to continuing to serve you with unparalleled artistry.

Sincerely,

Renata

Founder

Lutum Artem