Lutum Artem

1. What are your clay earrings made of?

Our clay earrings are crafted from high-quality, lightweight polymer clay and UV resin. This materials allows for intricate designs while ensuring comfortable wear.

2. How are the earrings made?

Each earring is meticulously handcrafted by skilled artisan. The clay is shaped, textured, and baked to perfection, resulting in unique and durable pieces.

3. Are your earrings hypoallergenic?

Yes, our clay earrings are hypoallergenic and suitable for sensitive ears. We prioritize your comfort and use skin-friendly materials.

4. How do I care for my clay earrings?

To maintain the beauty of your earrings, avoid direct contact with water or perfumes. Gently wipe them with a soft cloth to keep them clean and store them in a dry place.

5. Can I request custom designs?

Currently, we offer a curated collection, but we're open to custom orders for special occasions. Feel free to contact us with your ideas!

6. What's the shipping cost and delivery time?

Shipping costs and delivery times vary based on your location and the shipping method chosen. You can find detailed information during the checkout process.

7. Do you offer international shipping?

Yes, we ship internationally. Shipping is included in the price regardless the destination.

8. Are the earring colors exactly as shown in the pictures?

While we make every effort to accurately display colors, slight variations may occur due to lighting and screen settings.

9. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track the progress of your delivery.

10. What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards and PayPal.

11. Can I join your mailing list for updates?

Absolutely! Subscribe to our newsletter to stay informed about new collections, promotions, and more.

12. How can I contact customer support?

You can reach our dedicated customer support team through contact@lutumartem.com. We're here to assist you with any questions or concerns.

13. Are gift options available?

Yes, we offer gift wrapping and personalized notes. Select the gift option during checkout to add a special touch to your order.

14. What if my earrings arrive damaged?

If your earrings arrive damaged, please contact us immediately with photos of the damage. We'll work to resolve the issue promptly.

If you have any further questions or inquiries, don't hesitate to contact us. We're here to ensure your shopping experience is smooth and enjoyable. Happy shopping!

Sincerely,

Renata

Founder

Lutum Artem